The Iomega Silver Rapid Response Service Plan for 1TB and Higher External Hard Drives increases your product warranty to 3 years and free premium software support and express advance exchange (next business day air shipment and replacement parts delivery). IMPORTANT! Your Iomega drive must be in warranty if you would like to purchase an Iomega Service Plan. If you have questions regarding your warranty please check the warranty validator or call Iomega customer support at 1-866-799-5979.